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FAQ

Nous avons rassemblé les réponses aux questions les plus courantes afin de vous aider à organiser votre séjour chez Jolie Vie.

Inscriptions & Réservations

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  • Do I need a reservation?
    Yes, a reservation is required to enjoy the thermal experience. It may be possible to come the same day without a reservation, but entry to the site cannot be guaranteed if our capacity limit has already been reached.
  • How does the Thermal Experience work?
    The design of the Thermal Experience is to cycle through 3 stations: Hot, Cold, Relax. Throughout the facility, there are different options for each station. You can mix and match as you cycle through them. We recommend: Hot. 10-15 Minutes. Cold. 10-15 Seconds. Rest. 20 Minutes. Then repeat 3 to 4 times to fully integrate the benefits.
  • What are the facilities on site?
    A finnish sauna A infrared sauna An outdoor warm mineral pool An outdoor cold pool Indoor and outdoor relaxation areas A Café offering snacks and drinks A terrace embracing nature
  • What should I bring?
    We provide bath towels, lockers and bathrobes. You must bring your bathing suit and sandals. We recommend that you bring a reusable bottle (no glass container); a water station is available on site. We also suggest you bring reading material, sunglasses and sunscreen in summer. In winter, also bring a toque and a blanket. Note that our Café is offering healthy food and non-alcoholic beverages.
  • Is there a minimum age requirement to use your services?
    Jolie Vie Wellness Retreat is a 100% inclusive environment. People of all ages can enjoy our facilities. Concerning children, additional information will be given on site. Please note that our saunas are considered safe for children, but keep an eye on them. Contact us for more information.
  • Can pregnant people come to the center?
    The thermal experience is not recommended during pregnancy, however - you are welcome to use our other amenities such as the cafe or relaxation areas.
  • Is the thermal experience accessible for people with reduced mobility?
    Yes, our facilities are accessible and adapted for people with reduced mobility.
  • Are showers mandatory?
    A passage through the changing rooms and a shower before enjoying the pools and saunas are mandatory for everyone.
  • Is it possible to speak on the site?
    Silence is mandatory in the pools, saunas and relaxing facilities. On the other hand, it is possible to speak in a low voice in the Café.
  • Is it possible to have access to a wifi network in your facilities?
    In order to promote relaxation, no wifi network is available for our customers.
  • Can we drink alcohol?
    No, it is prohibited to drink alcohol in the facility and pools for sanitary and health reasons. The hot water temperature quickly dehydrates the body and this could be dangerous during the thermal cycle. We recommend you bring a water bottle so you can stay properly hydrated.
  • Can we eat on site?
    Our Café is at your disposal for the purchase of healthy food options such as soups, salads, sandwiches, and refreshments. Please note that no food from outside can be brought on-site.
  • Do I need to be a thermal cycle guest to access the Café?
    No, our Café is open to the public. We simply ask everyone to respect the quiet and calm environment.
  • Is there a time limit to enjoy the facilities?
    We ask you to respect the arrival time that appears on your booking confirmation. Once on our site, you can stay for the allotted time you have reserved. Please note that it is not possible to leave the thermal experience and return to it.
  • What is our cancellation policy?
    Your appointment time is reserved just for you. A late cancellation or a missed visit leaves a gap in the schedule that could have been filled by another guest. This is why we ask for 24 hours notice for any cancellation or modification to your appointment. Guests who notify less than 24 hours in advance, or who miss their appointment, will be charged a fee equivalent 50% of the price of the thermal experience.
  • How do I fix a mistake in my booking?
    You can call us at 506-475-8849 or email us at info@jolievie.ca
  • What payment methods are accepted?
    Online- We only accept payment by credit card. Onsite- We accept cash debit, credit and gift card payments.
  • Health Tips
    It is important to stay hydrated throughout your experience. A water station is at your disposal near the changing rooms to fill your reusable bottle. It is important to listen to your body and respect its limits. It is strongly recommended that you consult your healthcare professional before visiting us if you suffer from any specific health conditions such as heart problems, hypertension/hypotension, diabetes or respiratory problems. Sauna use is not recommended if you have any of the following conditions : fever, aortic stenosis, unstable angina pectoris, severe orthostatic hypotension, if you have had a recent heart attack, or if you have hives or an oozing rash.
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Contactez-nous

Si vous avez des questions supplémentaires ou besoin d'une assistance personnalisée, n'hésitez pas à nous écrire via le formulaire ci-dessous ou consultez notre page "Contactez-nous" pour plus d'option. 
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