Question 1

Do I need a reservation?

Accepted Answer

Yes, a reservation is mandatory to enjoy the thermal cycle experience. It may be possible to come the same day without a reservation, but entry to the site cannot be guaranteed if our capacity limit has already been reached. Please call in advance.

Question 2

How does the Thermal Experience work?

Accepted Answer

The design of the Thermal Experience is to cycle through 3 stations: Hot, Cold, Relax. Throughout the facility, there are different options for each station. You can mix and match as you cycle through them. We recommend:
 • Hot. 10-15 Minutes. (Infratherapy or Finnish Sauna)
 • Cold. 30 Seconds to 2 Minutes. (Cold Shower or Plunge)
 • Rest. 20 Minutes. (Meditation Room, Hammocks/Outdoor seating area, Lounge)
Then repeat 2 to 3 times to fully integrate the benefits.

Also enjoy our outdoor Mineral Warm Pool.

Question 3

What are the facilities on site?

Accepted Answer

• A finnish sauna
 • A infratherapy sauna
 • An outdoor warm mineral pool
 • An outdoor cold pool
 • Cold Shower
 • Indoor and outdoor relaxation areas
 • A lounge offering snacks and drinks
 • A terrace embracing nature

Question 4

What should I bring?

Accepted Answer

We provide bath towels, lockers and bathrobes. You must bring your bathing suit and sandals. We recommend that you bring a reusable bottle (no glass container); a water station is available on site. We also suggest you bring reading material, sunglasses and sunscreen in summer. In winter, also bring a toque and a blanket. Note that our Lounge is offering healthy food and non-alcoholic beverages.

Question 5

Is there a minimum age requirement to use your services?

Accepted Answer

Jolie Vie Wellness Retreat is an inclusive environment. However, we only accept children 6 year old and above. Please note that our Infratherapy sauna is considered safe for children, but keep an eye on them. Other restrictions may apply, contact us for more information.

Question 6

Can pregnant people come to the center?

Accepted Answer

Unfortunately, the thermal experience is not recommended during pregnancy.

Question 7

Is the thermal experience accessible for people with reduced mobility?

Accepted Answer

Yes, our facilities are accessible and adapted for people with reduced mobility. All on one level floor *Pools do have stairs with railing.

Question 8

Are showers mandatory?

Accepted Answer

A passage through the changing rooms and a shower before enjoying the pools and saunas are mandatory for everyone.

Question 9

Is it possible to speak on the site?

Accepted Answer

Silence is mandatory in the pools, saunas and relaxing facilities. On the other hand, it is possible to speak in a low voice in the Lounge.

Question 10

Is it possible to have access to a wifi network in your facilities?

Accepted Answer

In order to promote relaxation, no wifi network is available for our customers. All electronics ex. Cellphone, picture/videography are strictly prohibited.

Question 11

Can we drink alcohol?

Accepted Answer

No, it is prohibited to drink alcohol in the facility and pools for sanitary and health reasons. The hot temperatures in pool and saunas quickly dehydrates the body and this could be dangerous during the thermal cycle. We recommend you bring a water bottle so you can stay properly hydrated.

Question 12

Can we eat on site?

Accepted Answer

Our Lounge is at your disposal for the purchase of healthy snack options and refreshments. Please note that strictly no food from outside can be brought on-site. These are for allergens purposes.

Question 13

Do I need to be a thermal cycle guest to access the Lounge for Snacks & Drinks?

Accepted Answer

The Lounge is open to all guests, including those who are not participating in the thermal cycle and guests staying in our on-site accommodations.
To maintain a calm and relaxing environment, we kindly ask that all Lounge guests respect the following guidelines:
 • Electronics on silent (no audible sounds)
 • Low voices only
 • No outdoor shoes in the Lounge
 • No outside food or drinks
 • Please use the bathroom located next to the treatment rooms (locker room bathrooms are reserved for thermal cycle guests)
 • Guests who are not booked for the thermal cycle are not permitted in the thermal cycle areas or on the terrace, including locker rooms, saunas, pools, and outdoor thermal spaces
Thank you for your understanding and for helping us preserve a peaceful experience for everyone.

Question 14

Is there a time limit to enjoy the facilities?

Accepted Answer

We ask you to respect the arrival time that appears on your booking confirmation.  Once on our site, you can stay for the allotted time you have reserved. Please note that it is not possible to leave the thermal experience and return to it.

Question 15

What is our cancellation policy?

Accepted Answer

Your appointment time is reserved just for you. A late cancellation or a missed visit leaves a gap in the schedule that could have been filled by another guest. This is why we ask for 24 hours notice for any cancellation or modification to your appointment. Guests who notify less than 24 hours in advance, or who miss their appointment, will be charged a fee equivalent 50% of the price of the thermal experience.

Question 16

How do I fix a mistake in my booking?

Accepted Answer

You can call us at 506-475-8849

Question 17

What payment methods are accepted?

Accepted Answer

• Online- We only accept payment by credit card and gift card redeem. 
 • Onsite- We accept cash, debit, credit and gift card payments.

Question 18

Health Tips

Accepted Answer

• It is important to stay hydrated throughout your experience. Two water stations are at your disposal, one near the changing rooms and one in the sauna area to fill your reusable bottle. 
 • It is important to listen to your body and respect its limits.
 • It is strongly recommended that you consult your healthcare professional before visiting us if you suffer from any specific health conditions such as heart problems, hypertension/hypotension, diabetes or respiratory problems. 
 • Sauna use is not recommended if you have any of the following conditions : fever, aortic stenosis, unstable angina pectoris, severe orthostatic hypotension, if you have had a recent heart attack, or if you have hives or an oozing rash.

FAQ

Frequently Asked Questions

Thermal Cycle
About
FAQ
Wellness Lounge
Contact Us
Gift Card

© 2026 Jolie Vie Wellness Retreat. All Rights Reserved

Newsletters

FAQ

Frequently Asked Questions

Thermal Cycle About FAQ Wellness Lounge Contact Us Gift Card

© 2026 Jolie Vie Wellness Retreat. All Rights Reserved

Newsletters

Thermal Cycle
About
FAQ
Wellness Lounge
Contact Us
Gift Card