FAQ
We've compiled answers to some of the most frequently asked questions to help you plan your stay at Jolie Vie.
Frequently Asked Questions
Yes, a reservation is mandatory to enjoy the thermal cycle experience at Jolie Vie Wellness. While it may be possible to visit on the same day without a reservation, entry cannot be guaranteed if we have already reached our capacity limit.
To ensure your place and fully benefit from our wellness offerings, we strongly recommend calling in advance to secure your reservation. This allows us to maintain an optimal and relaxing environment for all guests.
Reservation for services and other amenities are required, but last minute on-site availabilities are available upon request, please ask the receptionist.
At Jolie Vie Wellness, the Thermal Experience is thoughtfully designed to enhance your wellbeing by cycling through three restorative stations: Hot, Cold, and Rest.
As you explore the facility, you’ll find various options within each station that you can mix and match for a personalized journey.
We recommend spending 10 to 15 minutes in the Hot station, choosing between soothing Infratherapy or a traditional Finnish Sauna to deeply relax your muscles and boost circulation.
Next, transition to the Cold station for 30 seconds up to 2 minutes with either a refreshing cold shower or invigorating plunge, which helps to stimulate your nervous system and promote recovery.
Finally, rest for about 20 minutes in the Relax station, where meditation and calm spaces allow your body and mind to fully absorb the benefits of the cycle.
This sequence maximizes detoxification, relaxation, and rejuvenation, making your wellness retreat at Jolie Vie a truly transformative experience.
At Jolie Vie Wellness Retreat, everything is designed to support deep rest, nervous system regulation, and a return to self. On site, you’ll find:
A serene, nature-inspired environment designed for slowing down
Indoor and outdoor relaxation areas for quiet rest and reflection
A peaceful Wellness Lounge offering healthy, local snacks and drinks
A terrace that opens onto nature and invites presence
Seasonal forest-bathing trails for grounding and mindful walks
Thermal & Recovery Experiences
Finnish sauna
Infrared sauna
Outdoor warm mineral pool
Outdoor cold plunge pool
Cold shower for contrast therapy
Therapeutic & Restorative Services
Dry Float Therapy
Neurotherapy
Holistic Relaxation Facial
Relaxation Massage
On-Site Accommodations
Nature-immersed tiny homes designed for rest, simplicity, and disconnection
An overnight retreat experience that allows guests to fully integrate their wellness journey at their own rhythm
Mindful Experiences & Retreats
Guided community activities such as Sound Therapy and AquaMove
Seasonal retreats focused on rest, recovery, and reconnection
Each space and offering is intentionally curated to help you step out of “doing” mode and into a state of clarity, balance, and renewed energy.
To ensure a comfortable and enjoyable experience, Jolie Vie Wellness provides bathrobes, towels, lockers, blankets.
Guests are asked to bring:
A bathing suit
Sandals
A reusable water bottle (glass containers are not permitted)
Water stations are available on site to help you stay hydrated throughout your experience.
For added comfort, guests are welcome to bring their own reading material. A selection of books is also available on site for you to enjoy during your visit.
For seasonal comfort, we recommend:
In summer: sunglasses & hat
In winter: a tuque
To support deep rest and full presence, we recommend leaving electronic devices at home or in your vehicle whenever possible. Electronics are not permitted throughout the retreat spaces and may only be used in the Wellness Lounge at the end of your stay.
*This intentional pause from screens is designed for your benefit — allowing your nervous system to settle, your mind to slow, and your body to fully recharge.
Please note that outside food and beverages (other than water) are not permitted on site. This guideline is in place to complement the detoxification and recovery benefits of the thermal cycle, support an allergen-safe environment, and avoid contradicting the experience with inflammatory foods or drinks.
Our Wellness Lounge is open and offers carefully selected, healthy, local snacks and non-alcoholic beverages that align with the restorative intention of your visit.
Make yourself a favor — arrive lightly, unplug fully, and allow yourself the space to rest.
At Jolie Vie Wellness, we welcome guests aged 6 and above, fostering an inclusive and family-friendly environment rooted in respect, calm, and presence.
Children are welcome to enjoy the retreat when accompanied and closely supervised by an adult at all times, ensuring both their safety and the comfort of other guests.
Our infrared sauna is generally considered suitable for children; however, sessions should be kept short and spaced with adequate rest intervals, and children must be closely monitored by an adult at all times.
To preserve the peaceful ambiance of the retreat, calm and mindful behavior is required throughout all areas of Jolie Vie Wellness.
If you have any questions or would like guidance regarding children’s access to specific facilities, we invite you to contact us directly so we can provide personalized recommendations.
At Jolie Vie Wellness, our thermal experience is designed to support relaxation, circulation, and overall well-being through heat-based therapies such as saunas, thermal pools, and contrast bathing.
For the safety of both mother and baby, participation in the thermal experience is not recommended during pregnancy, as exposure to elevated temperatures may pose risks during this time.
Holistic relaxation facials, however, are considered safe during pregnancy and can be a beautiful way to support rest, comfort, and skin balance. All products and techniques used are gentle and adapted to support the body’s natural changes during pregnancy.
We invite expecting guests to explore facial treatments and other gentle, non-heat-based services available at Jolie Vie. Our team is always happy to guide you toward options that feel supportive, nurturing, and aligned with your pregnancy journey.
Yes, Jolie Vie Wellness is designed to be as accessible and welcoming as possible for guests with reduced mobility.
Our retreat is located entirely on a single-level floor, with automatic doors and wide entryways that accommodate wheelchair access.
Our locker rooms and showers are equipped with accessible seating to support comfort and safety.
Additionally, one of our on-site tiny homes is wheelchair accessible for overnight stays.
While our pools include stairs with sturdy railings, they are unfortunately not wheelchair accessible due to pool engineering limitations. We understand this may be disappointing and want to be fully transparent.
That said, guests with reduced mobility can still enjoy a meaningful thermal cycle experience through access to the sauna and cold shower*, allowing them to benefit from contrast therapy in a way that feels safe and supportive.
*Please note: Using the sauna and cold shower from a wheelchair may result in the wheelchair becoming warm and wet. Guests should be comfortable with this before participating.
Accessibility is a core priority at Jolie Vie, and we welcome conversations about individual needs.
At Jolie Vie Wellness, we prioritize a clean, refreshing, and respectful environment for all guests.
Before enjoying the pools and saunas, all visitors are required to pass through the changing rooms and take a shower. Shower gel is provided on site for your convenience.
This simple step supports personal hygiene, enhances comfort for everyone, and helps preserve the quality of our water and facilities.
We invite you to see it as part of the ritual — a moment to arrive, rinse away the day, and ease into your wellness experience.
At Jolie Vie Wellness, we intentionally create spaces for deep rest and presence.
Silence is required in the saunas, relaxation areas, and hammocks, allowing guests to fully unwind and settle into stillness.
Low-volume conversation is welcome in the pools, walking trails, and around the firepit, so long as it remains mindful and does not disrupt the peaceful atmosphere of the retreat.
For moments of gentle connection, quiet conversation is welcome in the Wellness Lounge, which is thoughtfully designed for low-volume socializing without disrupting the tranquility of the retreat.
This thoughtful balance supports both quiet restoration and gentle connection, ensuring a harmonious experience for all.
At Jolie Vie Wellness, we intentionally create a screen-free environment to support deep rest, presence, and nervous system regulation.
Electronic devices are strictly not permitted in the thermal cycle areas or treatment rooms. This includes cell phones, cameras, and any photo or video equipment. All devices must be turned off or on silent and left in locker while on the premises.
At the end of your thermal experience, phone use is permitted only in the Wellness Lounge, with the volume turned off.
Guests who visit exclusively for the Lounge—to enjoy snacks and beverages, study, or read—may also use their devices respectfully in that space.
To protect the privacy, comfort, and safety of all guests, photography and videography are strictly prohibited throughout the retreat. Guests who do not respect this policy will be asked to leave the premises without reimbursement.
These guidelines are in place for your benefit and the benefit of others—so everyone can fully disconnect, unwind, and experience Jolie Vie as it was intended.
*Please note: No Wi-Fi is available anywhere on site, including within our tiny home accommodations.
No. Alcohol consumption is strictly prohibited throughout Jolie Vie Wellness, including within the facility and all pool areas.
Heat exposure during the thermal cycle can significantly increase dehydration, and combining alcohol with elevated temperatures may pose serious health risks.
To support your safety and overall well-being, we strongly encourage guests to stay well hydrated throughout their visit.
A water station is available on site, and we recommend bringing a reusable water bottle.
In addition, outside food and beverages are not permitted on site, including during private bookings. This guideline supports a safe, hygienic, and allergen-conscious environment and ensures that the detoxification and recovery benefits of the thermal experience are not compromised by inflammatory foods or drinks.
Exception for private bookings: Celebration cakes or pastries may be permitted for special occasions with prior approval.
These policies are in place to protect your health, maintain a calm and consistent environment, and allow all guests to fully benefit from the restorative Jolie Vie experience.
At Jolie Vie Wellness Retreat, your health, safety, and overall experience are a priority. Outside food and snacks are strictly prohibited on site, including during private bookings.
This policy is essential to maintaining a safe, hygienic, and allergen-conscious environment, while also supporting the full detoxification and anti-inflammatory benefits of the thermal experience.
Outside foods or beverages may contradict the restorative intention of your visit by introducing inflammatory ingredients that interfere with the body’s natural recovery and regulation processes.
In alignment with our values, this policy also allows us to support local producers and Canadian brands whose products meet our wellness standards. Our Wellness Lounge offers a carefully curated selection of healthy, locally sourced snacks and non-alcoholic beverages, intentionally chosen to complement the therapeutic purpose of the retreat.
These measures ensure a consistent, high-quality wellness experience for all guests while supporting both personal well-being and the local community.
No. The Wellness Lounge is open to:
Thermal cycle guests &
Guests booked for wellness therapy services (Facial, Dry Float, NeuroTherapy, SoundTherapy, Massage)
Guests staying in our on-site accommodations
Guests visiting only for the Lounge, even if they are not booked for the thermal cycle
To preserve a calm and relaxing atmosphere, all Lounge guests are expected to respect the following guidelines:
Electronic devices must be on silent (no audible sounds)
Low voices only
No outdoor shoes in the Lounge
No outside food or drinks permitted
Please use the bathroom located next to the treatment rooms (locker room bathrooms are reserved for thermal cycle guests)
Guests who are not booked for the thermal cycle are not permitted to tour, visit, or access the thermal cycle areas or the terrace. This includes locker rooms, saunas, pools, outdoor thermal spaces, and the terrace, which is reserved exclusively for thermal cycle guests as part of their experience.
Thank you for your understanding and for helping us maintain a peaceful, respectful experience for everyone at Jolie Vie Wellness Retreat.
At Jolie Vie Wellness, we ask all guests to arrive at the time indicated on their booking confirmation to ensure a smooth and relaxed experience for everyone.
Once on site, and if capacity allows, you are welcome to enjoy the thermal experience at your own pace and stay as long as you wish.
*Please note, however, that re-entry is not permitted. Leaving the site or exiting the thermal experience will be considered the completion of your session.
This policy allows us to maintain a serene atmosphere and manage capacity thoughtfully, ensuring a consistent and restorative experience for all guests. We thank you for your understanding and cooperation.
At Jolie Vie Wellness Retreat, we understand that plans can change, and we appreciate advance notice whenever a cancellation is needed.
Thermal Cycle Bookings
Thermal cycle reservations may be cancelled or rescheduled at any time.
Guests are encouraged to rebook for a future date whenever possible to avoid losing the non-refundable booking and administrative fee.
The thermal cycle remains open regardless of attendance, allowing us to offer greater flexibility for these bookings.
Wellness Therapy & Service Appointments
For services provided by a dedicated service provider (such as facials, massage, neurotherapy, or dry float), late cancellations or no-shows made within 24 hours may be subject to a 50% late cancellation fee.
This fee may be applied in cases of repeated late cancellations or no-shows, as these directly impact our practitioners’ time and availability.
Booking & Processing Fees
All bookings include a non-refundable booking and administrative fee to cover staff time and payment processing.
Payment processing fees charged by our payment provider are non-refundable and are retained by the provider.
Our approach is rooted in trust, flexibility, and mutual respect — supporting both our guests and the sustainability of our wellness retreat.
By completing a booking, you acknowledge and agree to this policy.
You can manage your booking easily in one of the following ways:
Option 1: Through your confirmation email After booking through Wix, you’ll receive a confirmation email.
Open the email
Click “View Booking” or “Manage Booking”
Follow the prompts to reschedule or cancel
Option 2 (Recommended): Through the Wix Spaces app For the easiest and most convenient experience, we recommend using the Wix Spaces app. The app allows you to book, reschedule, cancel, and manage all your visits in one place.
Download the app and log in using the email you booked with
Go to My Bookings
Select the booking you wish to modify
Here is the QR Code for the App:
If you’re unable to access your confirmation email or the app, please contact us directly at (506) 475-8849 and we’ll be happy to assist you.
We appreciate advance notice when changes are needed and encourage guests to rebook whenever possible.
Payment options vary depending on whether you are booking or purchasing online or on site.
Online bookings and purchases: Payments are accepted by credit card or gift card/e-gift redemption only, to ensure secure and streamlined processing. Please note: gift cards are currently not redeemable for tiny home accommodations. We are actively working on making this option available.
On-site purchases: We accept cash, debit card, credit card, and gift cards/e-gift when visiting Jolie Vie Wellness Retreat in person.
Physical gift cards must be presented at the time of payment.
For e-gift cards, guests must provide the full redeemable code at their reservation. *This is found in your e-mail at the time of purchase.
*Gift cards and e-gift cards are the sole responsibility of the guest and must be available at the time of payment for a seamless transaction.
If a gift card cannot be presented or an e-gift card code cannot be verified at the time of the visit, the guest will be required to pay in full using another payment method.
The gift card may then be used at a future visit once the redeemable code is available.
This policy helps ensure smooth transactions and a stress-free experience for both guests and staff.
Your safety and well-being are essential to us. To support a positive and restorative experience, we invite all guests to observe the following guidelines:
Stay well hydrated throughout your visit. Two water stations are available for your convenience — one located near the changing rooms and one in the sauna area. We encourage you to bring a reusable water bottle.
Listen to your body and respect its limits. Rest as needed and exit the thermal experience at any time if you feel unwell.
If you have any underlying health conditions, we strongly recommend consulting your healthcare professional before visiting Jolie Vie Wellness. This includes, but is not limited to, conditions such as heart disease, high or low blood pressure, diabetes, or respiratory conditions.
Not recommended if you have any of the following conditions:
Fever
Aortic stenosis
Unstable angina pectoris
Severe orthostatic hypotension
Recent heart attack
Hives or an oozing skin rash
These guidelines are in place to help ensure your experience is both safe and supportive. If you are unsure whether the thermal experience is appropriate for you, our team is happy to help guide you toward options that best suit your needs.